•  1 What is "Specials"? Top

Every month ,we will choose some items as the specials in the next month .Perhaps you will ask "which items will you choose as the specials ? unsalable productions or low quality items ?"

No ,all the specials are hot resellers .Our sales department will choose popular or potential items as the specials .All what we do is to lead you to sell ,we must try our best to help you increase your sales and improve your business .Only your sales going better ,we can have more potential business and more opportunity .

In addition ,every month will bring in more different spceials than the last month, so pls pay more attention to our month specials ,Which will help you take charge of your business mush easier.

•  2 What’s the "wholesale lot"? Top

We offered many kinds of productions in the section of "Wholesale lot" you can get more benefits as below

1)Low price : Commonly speaking ,as a new member ,this section can make you enjoy more discount .

2)Good quality items : All these items are chosen by our related staffs ,they are also hot resellers in the market .

3）Also ,you can got combine postage which profitable than ship scattered order .but please make sure these order must be ship to same address .

•  3 What’s flexiable wholesale lots? Top

This is a new sales model and unique function developed by sell-brands.com. Very useful tool. We highly recommend to you

Flexible wholesale lots means you could select your favourite productions from named category at stated quantities by fixed price. The flexible wholesale offer you widely selection with deepest discounts.  For example: We prepare 50 pcs handbags in certain category. You are allowed to choose any 10 pcs among of 50 pcs at the fixed price of USD300. As you see you are not only have widely selections but also enjoy the deepest discount otherwise you have to waste plenty of time by traditional way.

•  4 What’s the time of delivery? Top

In common cases, the orders you placed would be shipped within 2 business days from the day of receiving payment. Deliver by EMS Express take 4-6 business days generally. Deliver by standard flat shipping takes 15 days normally.

•  5 How to check if my orders have been shipped or not? Top

You will see both shipping and delivery date in the order messages e-mail and in the order summary in Your Account.

•  6What are your shipping methods? Top

At present, our company use EMS EXPRESS only .It is cheaper but fast too

EMS EXPRESS: EMS -- the international Express Mail Service, is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies. With the high speed and high quality, EMS transmits for the customers the urgent letters, documents, banking bills, samples and goods. Meanwhile, it provides items tracking and inquiry service by different ways. In addition, EMS offers some extended services such as agent of declaring, packaging and insurance.

•  7 How do I know which shipping method is available to my destination? Top

The list that EMS express and Standard flat shipping can go to:

EMS EXPRESS

United States, United Kingdom, Australia, United Arab Emirates, Ukraine, Turkey, Thailand, Switzerland, Sweden, Sri Lanka, Spain, Singapore, Russia, Poland, Philippines, Norway, New Zealand, Mexico, Malta, Malaysia, Lithuania, LATVIA, Koweit, Korea, Japan, Hungary, Hongkong, Greece, Gibraltar, France, Finland, Egypt, Danmark, Croatia, Canada, Bulgaria, Brunei arussalam，Brazil, Bolivia, Belgium, BAHRAIN, Vietnam.

•  8 What your solutions about short of supply? Top

The problem is unavoidable, but it is rare happen, if you meet such issue, please refer to three kinds of solutions below:

Exchange(Highly Recommended)：You can choose any title on similar value on our website as replacement

Wait：When the title recover in our stock, we will send it out for you.

Refund：If you do not want to make a exchange or wait, we will refund or credit the payment in your account.

•  9 How about the undeliverable package? Top

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (excluding shipping charges).

•  10 How to prevent the undeliverable package? Top

Our company check the shipping result regularly. We’ll notify the recipients in case of any First Failed Delivery Attempts

For recipients, please pay attention on the following

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

•  11 What are the return,exchange, refund policies. Top

We offer a full money back guarantee on all our goods returned within 7 days of receipt. This refund does not include the cost of shipping. We also guarantee that our goods will not be seized by customs . If a customs officer seizes our goods, we will replace them once. Refunds are issued in the same form in which the original payment was made and may take up to 7 business days after the receipt of goods.

•  12 Should I pay extra handling fee or duty to get the package? Top

We declare the parcel as "personal gift, no commercial value", there won’t be any extra charge involved by most of the countries.

•  13 If I could enjoy discount of ordering in bulk ? Top

Yes,of course!Even though our price we offered has been very competitive in the market.However ,if you buy large quantity ,we will offer you a satisfied discount according to your actual order ! You can use the "live support",Or you can join in our msn: ghac138@163.com to talk about the detail well.

•  14 What’s the advantages of dropshipping ? Top

We will dropship your order anywhere you want it shipped to. We will ship to your friends, family, and customers AT NO ADDITIONAL CHARGE! You pay for the merchandise and the actual shipping costs, and that’s all!

•  15 The Benefits of Dropshipping Top

This allows you to sell a broad range of products with no investment.There is no expensive inventory or warehouse to maintain.You do not have to take the time to package and mail the merchandise.You also do not have packaging material expenses when dropshipping.No minimum order. Buy as little or as much as you like.

•  16 What’s wholesale price? Top

www.sghgate.com mainly operate wholesale business for online sellers especially running own web store or sell at auction sites. Therefore all the buyers could enjoy the wholesale price right away once register at our website. We do not restrict the min order. The reason could be found from following explanation.

•  17 If I order in bulk, can you offer discount? Top

It is depend on the quantities. For the quantities of lower than 50 pcs, place your order online directly. “Wholesale lots” offer full range of selections at deepest discount.
In case of more than 50 pcs at one time, pls email us order directly including item number, quantities, sending country etc.Then we can give you total price well.And if you think the price is good for you.then you can pay.